Loyalty Card & Offers

Roxy Event Services Loyalty Card User agreement, terms and conditions :
 

1. Eligibility & Membership

 

1.1 Age Requirement

Membership is available to individuals aged 18 years or above.

Minors may enrol only with the explicit consent of a parent or a legal guardian.

 

1.2 Individual Membership

The Roxy Loyalty Card is intended solely for individual use.

Corporate entities and commercial organizations are not eligible unless specifically enrolled under an approved Business-to-Business (B2B) loyalty program.

 

1.3 Non-Transferability

Membership, loyalty points, rewards, and membership status are personal to the member and may not be transfered, sold, assigned, or shared with any other person.

 

1.4 One Membership Per Person

Only one active loyalty account is permitted per individual.

Duplicate accounts may be merged, suspended, or deleted at the sole discretion of Roxy Event Services.

 

2. Earning Points

 

Eligible Goods or Services purchased directly from Roxy Event Services or through approved referral programs.

 

Points will not be awarded on:

 

• Taxes, GST and delivery/shipping charges

• Cancelled or refunded transactions

• Gift cards or gift vouchers

• Government-regulated products or services (where applicable)

• Any purchases specifically excluded under promotional offers

 

Points will generally be credited within 24–48 hours after successful completion of the eligible transaction. Roxy Event Services reserves the right to delay crediting points until payment has been successfully received and the transaction is verified.

 

If redeemed points exceed the remaining balance following a refund, the member's account may reflect a negative points balance, which must be offset by future eligible transactions before further redemption.

 

3. Redemption & Expiry

 

Tier Membership

 

The Loyalty Program may include membership tiers such as Silver, Gold and Platinum. Tier eligibility shall be reviewed annually based on qualifying purchases, referrals or any other criteria determined by Roxy Event Services.

 

4. Program Modification

 

Roxy Event Services reserves the right to modify, suspend or terminate the Loyalty Program, including point values, redemption options, eligibility criteria, and reward structures, at any time with or without prior notice. In the event of termination of the program, Roxy Event Services may, at its sole discretion, allow members a reasonable period to redeem accumulated points or compensate members in accordance with the prevailing redemption value of the points.

 

(If you do not intend to pay cash for unused points, simply remove the compensation sentence.)

 

Voluntary Exit

 

Provided all accumulated points are redeemed before account closure. Any unused points remaining at the time of account closure shall automatically lapse.

 

5. Privacy

 

Data Collection & Usage

 

By enrolling in the Loyalty Program, members consent to the collection, storage, processing and analysis of their personal information and purchase history solely for administering the Loyalty Program and improving customer experience, in accordance with applicable privacy laws.

 

Marketing

Members may choose to opt in to receive promotional emails, SMS messages, WhatsApp communications and other marketing material. Members may opt out of marketing communications at any time; however, transactional communications relating to their membership may continue.

 

Monthly Points Statement

 

A statement of accumulated Loyalty Points will be sent to the Member's registered email address and/or WhatsApp number on or before the 10th day of each month. Members must notify Roxy Event Services of any discrepancy within ten (10) calendar days from the date of communication. If no objection is received within this period, the points balance communicated shall be deemed correct and accepted by the Member.

 

Limitation of Liability

 

Roxy Event Services shall not be liable for:

 

Technical failures or system downtime;

Delays in crediting or redeeming points;

Unauthorized access to a member's account arising from the member's failure to safeguard login credentials;

Loss of points resulting from circumstances beyond its reasonable control.

 

Governing Rules

 

The Roxy Loyalty Card Membership shall be governed by these Terms & Conditions, together with any amendments issued by Roxy Event Services from time to time. Continued participation in the Loyalty Program shall constitute acceptance of such amendments.

 

Acceptance Clause

 

By enrolling in the Roxy Loyalty Program and accepting the issuance of a Roxy Loyalty Card Membership Number, the Member acknowledges that they have read, understood and agreed to be bound by these Terms & Conditions, including any future amendments.

 

Fraud

 

Any attempt to manipulate, misuse or fraudulently earn or redeem loyalty points may result in immediate termination of membership and forfeiture of all accumulated points.

 

Lost Card

 

Members are responsible for safeguarding their Loyalty Card or Membership ID. Roxy Event Services shall not be responsible for unauthorized use prior to notification of loss.

 

Technical Errors

 

In the event of any system error resulting in incorrect crediting of points, Roxy Event Services reserves the right to correct the member's account without prior notice.

 

Force Majeure

 

Roxy Event Services shall not be liable for interruption or suspension of the Loyalty Program due to events beyond its reasonable control.

 

Governing Law

 

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from the Loyalty Program shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

 

Overall Assessment

 

I'd rate the current draft 7/10. It covers the essentials but reads like a compilation of standard clauses rather than a polished legal document. With the revisions above, it would be closer to 9.5/10 and suitable for professional use. For a customer-facing program, I'd also recommend having the final version reviewed by a legal professional to ensure compliance with applicable consumer protection, privacy, and contract laws in India.